Refund & Cancellation Policy
Clear, fair, and transparent billing terms for every business.
1. 14-Day Free Trial (No Card Required)
We believe you should experience the full value of Takneek Social before spending a single rupee. Every new account receives a 14-day free trial with full access to AI content generation, multi-platform scheduling, and custom brand framing.
Because no credit card or UPI mandate is required to start your trial, you will never be charged automatically when the trial period ends. You choose when and if you wish to upgrade to a paid plan.
2. Subscription Cancellation
- Cancel Anytime: You may cancel your subscription at any time directly through your dashboard under Settings → Plan & Billing, or by messaging our support team.
- Continued Access: Upon cancellation, your account will remain fully functional until the end of your current prepaid billing cycle (month or year). We do not lock you out prematurely.
- No Auto-Renewal After Cancellation: Once cancelled, no further recurring charges will be initiated for your account.
3. Refund Eligibility & Conditions
We stand behind our technology and want every business to succeed. If you experience an unresolved technical issue, we offer the following refund policy:
- 7-Day Technical Satisfaction Guarantee: If within 7 days of your initial paid subscription payment, our platform suffers from a technical malfunction that prevents your scheduled posts from publishing, and our engineering support is unable to resolve it within 48 hours, you are entitled to a full refund.
- Accidental Duplicate Charges: In the event of an accidental double charge caused by a payment gateway glitch, the duplicate transaction will be refunded immediately in full upon notification.
- Non-Refundable Circumstances: Refunds are not granted for changes of mind after substantial usage, social account suspensions resulting from user violations of Meta/Google community guidelines, or requests submitted beyond 7 days following a renewal.
4. How to Request a Refund & Processing Time
To request a refund, follow these simple steps:
- Email our billing team at hello@takneek.in or WhatsApp us at +91 98340 18318.
- Provide your registered business name, phone number, and payment transaction ID (from UPI or Razorpay receipt).
- Briefly explain the reason for your refund request so our support team can verify the ticket.
Processing Timeframe:
Once approved, refunds are initiated within 24 business hours and typically reflect in your original payment source (bank account or UPI ID) within 5 to 7 business days depending on your banking provider.
5. Questions About Your Bill?
If you have questions about your invoices, plan upgrades, or tax receipts (GST invoices), we are always happy to help: